Return Authorization Form

Obtain a Return Authorization Number

If it has been less than thirty (30) days since your invoice order date, please complete the following fields and submit the form below. Your return will be processed in the order it is received. Please do not resubmit the form multiple times as it will not speed up your response! Thank you for your consideration.

1. Customer Full Name
2. Your E-Mail Address (e.g. joan@aol.com)
3. Please retype your E-Mail Address

4. Date Of Order
5. The City/State Order Was Delivered
6. Invoice Number # (the 8-digit number starting with "4") Your correct invoice number is required to verify that your order was placed originally through our website, or your response will be delayed.

List the Item Number(s) and brief description and reason for return for the each item you wish to return. Note: Reason for return is required so that processing of your return is not delayed. Please indicate in detail where the item is broken or damaged. Indicate if you desire a "replacement or refund only."

1. Item Number Description
Reason for Return
Replacement or Refund Only

2. Item Number Description
Reason for Return
Replacement or Refund Only

3. Item Number Description
Reason for Return
Replacement or Refund Only

4. Item Number Description
Reason for Return
Replacement or Refund Only

5. Item Number Description
Reason for Return
Replacement or Refund Only

Replacements: If you indicated you desire a "replacement" on your item(s), do you wish us to place a reship today? If yes, your credit card will be charged for the new shipment. This charge will be reversed once the damaged item is received. If no, your replacement will not be shipped until we receive your damaged item.
Type yes or no

NOTE: If you desire a refund, your credit card or other original method of payment will be refunded. For reships, the item will be reshipped to the original destination. You may be required to return the merchandise.

OUR RETURN POLICY You must have a valid invoice number indicating that your order was originally placed from our website at: www.gardengoose.com. Merchandise that is required to be returned must be received at our location within 30 days of invoice order date, and must reference an assigned return authorization number # issued by the Customer Service Department. Merchandise must be in saleable condition with original container and packing to be eligible for refund. All funds will be refunded to your credit card and/or by check depending on the original method of payment. We reserve the right to charge a 20% restocking fee for returns over $50.

We will not be responsible for any merchandise which is not authorized for return. Your return package may be refused for pickup from the carrier, if the return authorization number is missing or not legible. Read Terms Of Use Agreement.